AGAINIO Free audit

Retention & repeat sales

You already paid for these customers. Make your customer base work again.

AGAINIO reactivates dormant customers and builds a first-party audience for new businesses — through personalized scenarios, segmentation, and automated communication.

Get a free audit See how the system works

For dental clinics, beauty salons, auto shops, and other local businesses.

Your business bot online

  • Hi Anna! You had a professional cleaning on March 14. It has been six months — time for a checkup.

    10:02

  • Should I find you a convenient time?

    10:02

  • Yes, please

    10:04

  • Tuesday 6:30 PM or Thursday 11:00 AM are open. Which works better?

    10:04

Customer journey

  1. Database
  2. Invite
  3. Bot
  4. Segment
  5. Repeat booking
Your database, your channelYou are not renting access to your customers from an ad platform
Segments, not blastsThe right reason — to the right customer — at the right moment
Consent and opt-outCommunication follows the rules, with one-click opt-out
CRM, spreadsheet, or from scratchWe work with an existing database or build one for a new business

The problem

Your future revenue is already sitting in your database

Advertising brings a customer in once. After that, they either come back on their own — or get forgotten.

Customers came, but stopped coming back long ago

Your database holds hundreds or thousands of contacts. Many did not leave for a competitor — they just went quiet: nobody gave them a reason to return.

No front-desk person can remember thousands of contacts

Manual calls and messages do not scale. During busy seasons, follow-ups are the first thing to get forgotten.

Every new offer requires a new ad budget

To tell your own customers about a promotion, the business pays for impressions again — to people who already bought once.

We turn a passive database into a managed channel for repeat sales.

Two scenarios

It does not matter whether you have a database today

The starting point differs — the result is the same: a first-party audience you can work with systematically.

Scenario A

If you already have a database

We import contacts from your CRM, a spreadsheet, or another system, segment them, and win back customers with relevant offers.

  • Import and clean the database
  • Segment by service and time since last visit
  • Invite to the bot and collect consent
  • Reactivate dormant segments
Scenario B

If the business is new

From day one, we build a first-party audience: every inquiry lands in the database instead of getting lost in chats. From there we build repeat communication.

  • Build the database from the first customer
  • Capture data and consent at first contact
  • Welcome and service scenarios
  • Repeat visits instead of one-off ones

How the system works

Six steps from database to repeat booking

No step runs on "trust us": at every stage it is clear what is happening and what the customer sees.

  1. Connect the database

    We connect your CRM, a spreadsheet, or build a database from scratch.

  2. Invite customers

    We send an invitation via SMS or another permitted channel.

  3. Customer opens the bot

    The customer opens your business's personal Telegram bot.

  4. Collect consent and data

    The system records consent to communicate and useful customer attributes.

  5. Launch scenarios

    Automated scenarios send relevant messages triggered by a reason, not a broadcast schedule.

  6. Customer books again

    The booking is recorded, and the scenario's result shows up in the stats.

Not another mass broadcast. The right reason — to the right customer — at the right moment.

Personalization example

One question in the bot — and the message reaches only those who need it

The bot asks once. The answer becomes a segment attribute and keeps working for years.

Do you have children? We will let you know when it is time for a pediatric checkup.

Pick an answer to see how the segment and the message change.

What the system remembers

Children
Yes
Age
7
Segment
Families, kids 6–12
Last visit
March 14

Message before September 1

Receives the message

Before the school year: pediatric checkup and professional cleaning. Open slots until August 30. Book now?

Who receives this message

The message goes only to families with school-age children.

What other signals scenarios run on

  • Date of last visit
  • Completed procedure or service
  • Season and workload
  • Birthday
  • Package balance remaining
  • Vehicle service interval
  • Reaction to past messages

What the owner gets

Not "one more channel" — a working repeat-sales tool

Advertising brings a customer in once. The system helps you stay in touch for the long run.

One first-party audience

Customers live in one place and are reachable directly, instead of being scattered across chats, notebooks, and spreadsheets.

Less manual front-desk work

Reminders, check-ins, and invitations go out automatically. People step in only where they are actually needed.

Repeat visits and upsells

Scenarios suggest the next logical step: a checkup, a package renewal, scheduled service, or an add-on.

Careful review handling

Happy customers are invited to leave a public review. Negative feedback is routed to an internal thread — to you, not to the map listing.

Clear stats

Invitations, activations, conversations, and bookings are visible separately for each scenario.

Reach segments without new ad spend

Once a customer is connected to the bot, messaging a segment does not require paying for a new ad impression.

We do not promise "free marketing." SMS, hosting, integrations, and third-party services are paid by the client directly.

Implementation examples

What we have already built

Below is only the scope and architecture of each build — nothing we would not show in a live meeting.

New project, database from scratch

Holiday Village

  • This is not a recovered old database — it is a first-party audience built from day one.
  • We built the website, the customer-facing bot, and the admin side.
  • The customer bot has gathered roughly 200 contacts.
  • The system handles communication, offers, reminders, and package management.
Ready-made architecture for a dental clinic

Dental solution

  • Website/landing page, customer bot, and communication scenarios.
  • Post-procedure check-ins and wellbeing follow-ups.
  • Reminders for visits and professional cleanings.
  • Review requests: negative feedback is routed to an internal thread; happy customers are invited to leave a public review.

For Dental solution we describe the scope and architecture only. We are not claiming specific clinic results here.

We will show the working system live at the meeting.

What the rollout includes

Full cycle: from database audit to monthly support

SMS, hosting, and paid third-party services are billed to the client directly.

  • Database and process audit
  • Segment and communication strategy
  • Landing page or adaptation of an existing site, if needed
  • Customer-facing Telegram bot
  • Admin interface or bot
  • Database and integrations
  • Automated message sequences
  • Launch, analytics, and monthly support

Pricing

Simple, with no bloated pricing table

A CRM stores contacts. AGAINIO turns them into a live repeat-sales channel — for a price that makes sense.

Rollout from 1 900 zł one-time
Support from 590 zł per month

The exact price depends on database size, number of integrations, and number of scenarios. We will define it after the free audit — before any commitment.

Get a free audit

Free audit

We will not start with a pitch. We will start with numbers.

In 30 minutes we will assess your database’s size and quality, find dormant segments, walk through 2–3 scenarios for your niche, and tell you whether a rollout even makes sense.

  • Assess database size and quality
  • Find dormant segments
  • Walk through 2–3 scenarios for your niche
  • Tell you honestly if you do not need this

Or message us directly

Telegram WhatsApp +380637002334

Free audit request

We reply during business hours. No robocalls, no spam.

FAQ

The short version

Can you connect our existing CRM?

Yes. During the audit we check which system you use and what it can export. We connect via a data export or an integration, depending on what your CRM supports.

What if our database only lives in a spreadsheet?

That works fine. We import the spreadsheet, standardize it, remove duplicates and empty contacts, and then work with a clean database.

Do we need a new website?

Not necessarily. If you already have a site, we adapt it to collect contacts and route people into the bot. If you do not have one, or it gets in the way, we build a landing page as part of the rollout.

Who pays for SMS and hosting?

SMS, hosting, integrations, and other paid third-party services are billed directly to the client by the provider. We do not resell them or fold them into our price.

Can we start with just one scenario?

Yes, and that is often the better approach. We launch one clear scenario, look at the numbers, and expand the system from there.

How is consent and opt-out handled?

Consent is recorded when a customer connects to the bot. Opting out takes one click and applies immediately. An opted-out customer is automatically excluded from all scenarios.

Does this work for a new business with no database yet?

Yes. In the second scenario, the database is built starting with your first customer: contact details and consent are captured right away, and repeat communication is built in from the start.